Legal
Privacy Policy
Last updated: July 1, 2026
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A&B Cleaner Janitorial Services ("A&B Cleaner," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, book a consultation, or otherwise interact with us.
1. Information We Collect
We may collect the following categories of information:
- Contact details you provide through our forms — name, phone number, email address, and mailing address.
- Space-related information you choose to share when requesting a quote or describing your cleaning needs.
- Communications exchanged through our contact forms, AI chat assistant, AI voice assistant, or phone calls.
- Technical information such as browser type, device information, and pages visited, collected automatically through standard web technologies.
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests, booking requests, and general inquiries.
- Match clients with appropriate cleaning staff and coordinate service schedules.
- Communicate appointment confirmations, scheduling updates, and follow-ups.
- Improve our website, services, and the accuracy of our AI chat and voice assistants.
- Comply with legal and regulatory obligations applicable to cleaning service providers in Ontario.
3. Sharing Your Information
We do not sell your personal information. We may share information with:
- Cleaning staff directly involved in delivering your service.
- Service providers who support our operations (for example, scheduling or communications tools), under confidentiality obligations.
- Regulators or authorities where required by law.
4. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights & Choices
You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You may also unsubscribe from marketing emails at any time using the link provided in those messages.
6. Cookies
Our website may use cookies and similar technologies to understand site usage and improve your experience. You can control cookie preferences through your browser settings.
7. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
A&B Cleaner Janitorial Services
987 King St East, Hamilton, ON L8M 1C6
Phone: 289 659 2275
Email: info@aandbcleaner.org